Delaware North Australia is hiring a full-time Front Office Night Supervisor to join our team at Mindil Beach Casino Resort in Darwin. As a Front Office Night Supervisor, you will be responsible for supporting the Hotel Night Supervisor to ensure efficient and accurate reporting of hotel accounts and maintaining the front office and concierge desk during evenings. If you are a detail-oriented professional with strong leadership skills and a passion for delivering excellent customer service, we invite you to apply.

THE CITY - Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping or fishing take on a whole new meaning

THE OFFICE - A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBD

THE TEAM - We are focused on growing a team that enjoys each other's company and love creating the best work possible

TRAINING - Thanks to the Delaware North global network, we have access to thousands of online courses and resources

EXTRA’S - Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation

• Maximise guest satisfaction by effectively managing guest complaints, soliciting feedback, and building strong relationships that drive continuous improvement in service
• Develop and maintain effective relationships across all departments to ensure seamless collaboration and a culture of fun and entertainment that actively engages guests
• Oversee rooms inventory and ensure VIP and regular guests receive their benefits, enhancing the guest experience
• Assist in team member training, development, and performance management, including monitoring scheduling, rostering, and labor costs to maximise productivity
• Participate in performance appraisals and manage team member performance while ensuring high security standards for guest room and vehicle keys, including conducting valet services

• Prior experience within a similar role
• Experience within a hospitality customer facing role
• Demonstrated knowledge and understanding of front office and reservations systems
• Experience with Opera or Opera Cloud is preferred 
• H Endorsement and CPV Licence is preferred

The application period will close on 31/08/2025, unless sufficient qualified candidates are identified sooner.

Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.