Delaware North New Zealand are seeking a casual Night Auditor to join our team at Pinewood Lodge in Queenstown, New Zealand. As a Night Auditor, you will ensure efficient and accurate reporting of lodge accounts, oversee evening front office operations, and exceed guest expectations by delivering outstanding service. If you’re passionate about customer service and creating memorable experiences for guests, apply today to join our team.

*Shifts two to three nights per week

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• Join a global hospitality company
• Live and work in beautiful Queenstown, New Zealand
• Be part of a professional team, delivering an excellent guest experience

• Welcome guests upon arrival, assist with luggage when needed, provide support throughout their stay, and build strong rapport by resolving any complaints in a courteous and effective manner
• Assist the Front Office Manager and Duty Managers with lodge operations, manage phone queries, and ensure venue security
• Monitor reservation reports to ensure preparation for occupancy levels
• Ensure all transactions are processed whilst adhering to the security procedures
• Clean public areas such as the reception and office, as well as guest rooms, including collecting soiled linen for laundering

• Minimum 6 months experience working in a night audit or front office position within a hotel or lodge environment, delivering high levels of guest service
• Proven experience with hotel operating systems
• Maintain professional grooming and appearance, with strong attention to detail and excellent communication skills to ensure quality guest service
• Availability to work night shift hours on a rotating roster

Pinewood Lodge offers a unique village-style accommodation amongst the breathtaking scenery of Queenstown, New Zealand, with panoramic views of The Remarkables. Situated on three acres just minutes from the town centre, this property boasts 130 rooms, providing a comfortable and welcoming stay for all types of travelers. Join us and be part of creating unforgettable experiences for travelers amidst the stunning backdrop of Queenstown.