Delaware North Australia is hiring a full-time Assistant Manager, Functions to join our operations team on-site at the iconic MCG. As an Assistant Manager of Functions, you will be responsible for delivering superior service and ensuring an unparalleled guest experience. If you are a skilled hospitality professional with a passion for customer satisfaction, we invite you to apply and help us create memorable experiences for our guests. 

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:

• Opportunities to gain experience and develop your skills at some of Melbourne’s most exciting events and venues
• We’re a team that cares. With a focus on collaboration and support, we bring out the best in each other
• Work at Australia’s most iconic venues and events
• Grow fast and develop new skills, take risks, and make your mark within a global company

• Oversee and support the management of all function operations, including event day functions, briefings, and VIP events, ensuring seamless execution
• Ensure prompt and efficient service delivery for all functions, adhering to predetermined standards and procedures to provide an exceptional guest experience
• Collaborate with stakeholders to enhance guest experiences, identify revenue opportunities, and position MCG Events as a market leader
• Uphold and maintain the highest customer service standards, adhering to protocols and ensuring exceptional service levels at all times
• Participate in non-event day operations during peak times, supporting the Functions Manager and overall event success 

• Proven leadership experience in a function or banquet environment  
• Ability to mentor, train, and develop a team of hospitality professionals  
• Enthusiasm for delivering outstanding service, adaptability in fast-paced environments, and a commitment to creating a welcoming atmosphere for guests  
• Availability to work flexible hours, including weekends and public holidays, as event schedules dictate  
• Responsible Service of Alcohol certificate