Delaware North Australia is hiring a Safer Gambling Officer to join our team at Mindil Beach Casino Resort in Darwin, Northern Territory. As a Safer Gambling Officer, you will be responsible for supporting guests by promoting safer gambling practices across all gaming operations and providing empathetic support to individuals impacted by gambling harm. If you are passionate about supporting people and making a positive impact, apply today to join our team.

THE CITY - Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping, or fishing take on a whole new meaning

THE OFFICE - A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three-minute drive from the CBD

THE TEAM - We are focused on growing a team that enjoys each other's company and love creating the best work possible

TRAINING - Thanks to the Delaware North global network, we have access to thousands of online courses and resources

EXTRA’S - Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining, and accommodation

• Provide support and interventions to guests experiencing gambling harm, including those under self-exclusion or Gambling Harm Exclusion
• Conduct welfare checks and respond to inquiries with empathy, escalating concerns as needed per safer gambling protocols
• Develop and deliver health promotion initiatives in collaboration with Marketing to raise awareness of responsible gambling
• Ensure compliance with Northern Territory Codes of Practice and maintain accurate records for audit and regulatory purposes
• Monitor and report on program effectiveness, including preparing monthly reports and tracking key trends
• Participate in ongoing training and work flexibly across shifts, supporting continuous improvement in guest support and safer gambling practices

• Previous experience in a similar role working with vulnerable individuals or within gambling, gaming, or hospitality

• NT Responsible Service of Gambling and NT Responsible Service of Alcohol

• Ability to obtain a NT Casino Operative License (Administration)

• Tertiary qualifications in Community Services, Social Work, Psychology, Health Promotion or similar, preferred

• Mental Health First Aid, preferred

Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.