Guest Services Attendant, Lizard Island Resort

Delaware North Australia at Lizard Island Resort has an opportunity for an experienced Guest Services Attendant to join a small team of professionals providing exceptional service on this breathtaking property. Located on the World Heritage Listed Great Barrier Reef, just over an hour's flight north east of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.

• Welcome guests and complete Check-in and Check-out
• Handle guest requests, inquiries and complaints effectively and efficiently
• Maintain current knowledge of daily VIP's, hotel products, services, pricing and special promotional offers
• Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times - be pro-active with their needs
• Liaising with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service
• Coordinating guest arrivals & departures

• Extensive hotel / resort front office experience
• Guest and team focus
• Exceptional interpersonal and communication skills
• Demonstrated ability to organise and prioritise daily tasks and work with minimal supervision
• Superior organisational and time management skills
• Strong attention to detail
• Experience using OPERA (PMS) system highly regarded

Nestled within the Great Barrier Reef, Lizard Island is a sanctuary of natural beauty and tranquility. With just 40 rooms, suites, and villas set amid a 1,013-hectare National Park, visitors enjoy exclusive access to vibrant reefs and private beaches. At Lizard Island, you will create unforgettable memories for our guests in this breathtaking paradise.