Assistant Manager Functions

Delaware North Australia is hiring a full-time Assistant Functions Manager to join our team on-site at the Melbourne Cricket Ground. As an Assistant Manager of Functions, you will be responsible for delivering superior service and ensuring an unparalleled guest experience. If you are a skilled hospitality professional with a passion for customer satisfaction, we invite you to apply and help us create memorable experiences for our guests. 

• Oversee and support the management of all function operations, including event day functions, briefings, and VIP events, ensuring seamless execution. 
• Ensure prompt and efficient service delivery for all functions, adhering to predetermined standards and procedures to provide an exceptional guest experience. 
• Collaborate with stakeholders to enhance guest experiences, identify revenue opportunities, and position MCG Events as a market leader. 
• Uphold and maintain the highest customer service standards, adhering to protocols and ensuring exceptional service levels at all times. 
• Participate in non-event day operations during peak times, supporting the Functions Manager and overall event success 

• Proven leadership experience in a function or banquet environment  
• Ability to mentor, train, and develop a team of hospitality professionals  
• Enthusiasm for delivering outstanding service, adaptability in fast-paced environments, and a commitment to creating a welcoming atmosphere for guests  
• Availability to work flexible hours, including weekends and public holidays, as event schedules dictate  
• Responsible Service of Alcohol certificate